Reporting Driver Problems

In order of preference potential driver problems can be reported via several methods:

1. Posting a message to the Yahoo Groups forum for Astro-Physics GTO mounts: https://ap-gto.groups.io/g/main

2. E-mail to support@astro-physics.com.

3. Calling AstroPhysics at 815-282-1513

IMPORTANT: When reporting a potential ASCOM driver bug here are some general guidelines:

1.    The first aim of a bug report is to let us see the failure with our own eyes. Please give us detailed instructions so that we can make it fail for ourselves.

2.    The second aim of a bug report is to describe what went wrong. Describe everything in detail. State what you saw, and also state what you expected to see. Write down the error messages, especially if they have numbers in them. Better yet, take a screenshot!

3.    By all means try to diagnose the fault yourself if you think you can, but if you do, you should still report the symptoms as well.

4.    Be ready to provide extra information if we need it. The driver comes with a log zipper utility which will package up all files usually needed to help identify the problem.

5.    If other programs are involved state the EXACT version number of each program. Usually you can find this information in the programs Help->About menu item.

6.    Write clearly. Say what you mean, and make sure it can't be misinterpreted!